This Policy sets out the circumstances in which Alcobev Services — a unit of GLOBAL ALCOBEV PRIVATE LIMITED — will accept a cancellation request, refund a Service fee, or rework a deliverable. Please read it carefully before placing an order. By completing checkout, you accept the terms below.
You may cancel an order any time before our team has issued the job-card confirmation (typically within one business day of payment). To cancel, write to support@alcobevservices.com from your registered email and quote your Order ID. Upon cancellation at this stage, the full amount paid will be refunded to the original UPI handle within the timelines in Section 5.
Once the job-card has been issued and we have begun any of: raw-material procurement, artwork preparation, line allocation, or pilot-batch scheduling, cancellation will be subject to the slabs in Section 3.
We reserve the right to cancel any order at our sole discretion, including but not limited to cases where: (a) the work scope falls outside our operational capability or licence cover; (b) the Customer-supplied artwork or recipe infringes third-party rights; (c) the Customer does not hold the statutory licences required for their product category; (d) the payment was flagged as suspicious or fraudulent; (e) circumstances beyond our reasonable control prevent us from delivering the Service. In all such cases, the full amount paid will be refunded within the timelines in Section 5.
If you cancel after the job-card has been issued, the following slabs apply to the work for which the cancellation has been raised:
Stage A — before raw-material procurement begins: 90% of the Service fee is refunded; 10% is retained as administrative and scheduling charges.
Stage B — raw materials procured but production not started: 60% of the Service fee is refunded; 40% is retained against material commitment and rescheduling charges.
Stage C — production line allocated and work in progress: No refund is payable. Work-in-progress output may be released to you against confirmation; finished goods will be despatched on completion.
If a delivered batch fails the quality criteria explicitly recorded in the job-card (label placement tolerance, fill volume, cap torque, batch shelf-life parameters, etc.), please notify us within 48 hours of delivery with batch numbers and photographs. We will: (a) inspect the affected stock at our cost; (b) rework or replace the affected units at no additional charge if the defect is attributable to our process; or (c) issue a refund proportionate to the affected units if rework is not feasible.
Cosmetic deviations within industry-standard tolerance, damage caused in transit by the Customer's nominated transporter, or defects arising from Customer-supplied raw materials or artwork are not eligible for rework or refund under this Policy.
Where a refund is payable under this Policy, it will be processed as follows:
Initiation: we will initiate the refund within 3 business days of approving your refund request.
Credit to your account: refunds are credited to the original UPI handle / bank account used for the payment. Per RBI norms, the issuing bank typically credits the refund within 5–7 business days of initiation. In rare cases involving banking delays, the credit may take up to 10 business days.
Tracking: on initiation we will share the refund reference number (RRN) so you can track the credit with your bank.
The following are not eligible for refund under any circumstance: (a) administrative or proofing fees once artwork or pilot samples have been shared with you; (b) raw-material costs for ingredients with a short shelf-life that have already been allocated to your batch; (c) custom artwork, custom-designed packaging, or any work bearing your brand identity, once approved by you; (d) digital deliverables (label proofs, barcode files, certificates) once delivered.
Send an email to support@alcobevservices.com from your registered email address. Include:
· Order ID (begins with "ABS")
· Reason for cancellation or refund
· Photographs or batch numbers if you are reporting a quality concern
Our team will acknowledge within 1 business day and provide a resolution within 5 business days.
If you are not satisfied with the resolution offered, you may escalate the matter to our Grievance Officer. See the Grievance Officer page for contact details and timelines.