These Terms & Conditions ("Terms") govern your access to and use of the website alcobevservices.com ("Website") and all packaging, beverage manufacturing, and ancillary micro-services ("Services") offered by GLOBAL ALCOBEV PRIVATE LIMITED ("Company", "we", "us", or "our"), a company incorporated in India with its registered office at Office No. A-194, Govindpuram, Ghaziabad, Uttar Pradesh - 201002, GSTIN 09AAICG9702E1ZJ.
By accessing the Website or availing any Service, you ("Customer", "you") confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.
You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. By transacting on the Website, you represent that you are placing the order for a lawful business purpose and that all details you submit (name, address, GSTIN, contact information) are accurate, current, and complete.
Alcobev Services is an operations partner offering production-grade packaging, labelling, secondary packaging, beverage formulation consultation, pilot batch production, quality testing, and related micro-services to FMCG brands, distillers, craft beverage labels, and ancillary businesses. Service descriptions, deliverables, and quoted timelines are presented on the Website and in proposals shared with you, and may be revised by mutual agreement.
We do not manufacture, sell, or supply alcoholic beverages, narcotics, controlled substances, tobacco, or any product the sale of which requires a state-issued excise or drug-control licence held by the Customer. The Customer is solely responsible for obtaining and maintaining all licences, permits, and approvals required to operate their brand and to receive contract-manufactured goods or packaged products.
Online checkout on the Website is treated as a service-engagement initiation. Once an order is placed and payment is received, our team will share a job-card or scope confirmation within one business day. The contract for that Service comes into effect only upon issuance of this written confirmation. Where the work scope, raw-material specifications, or volumes change after confirmation, a fresh quote will be issued and your acceptance will be required before we proceed.
All prices displayed on the Website are in Indian Rupees (INR) and are exclusive of GST unless explicitly marked "all-inclusive". Applicable Goods and Services Tax (GST) at the prevailing rate (18% for most service categories) will be added at checkout and shown on the GST-compliant tax invoice issued upon completion of payment. Prices may change without prior notice; any change will not affect orders that have already been confirmed.
Payments are processed online via the MMADPay UPI gateway. The Customer's UPI App will execute the transaction directly with the issuing bank; we do not store full payment instrument data on our servers. Each transaction is identified by an Order ID which serves as the merchant transaction identifier across our records, the gateway, and your bank statement. A successful payment is confirmed only when our payment partner returns a "SUCCESS" status to our webhook; payment-success emails are despatched only after this confirmation.
You are responsible for: (a) supplying accurate artwork, master files, formulations, samples, and specifications in the format and timeline communicated; (b) ensuring all artwork, recipes, and brand assets you supply are owned by you or properly licensed and do not infringe third-party rights; (c) approving proofs, pilot samples, and pre-dispatch inspections within the timeline communicated; (d) holding all statutory licences (FSSAI, BIS, excise, trademark) required for your product category; (e) receiving despatched goods at the address you nominate and inspecting them within 48 hours of delivery.
Indicative timelines for each Service are published on its respective service page and reconfirmed in the job-card. Timelines are working-day estimates that begin from the date of receipt of approved artwork, raw materials, and payment. We are not liable for delays attributable to: pending Customer approvals, supply of incorrect or insufficient inputs, regulatory holds, transporter delays, fire, flood, pandemic, civil disturbance, or any event beyond our reasonable control.
All trademarks, brand assets, formulations, recipes, and artwork supplied by you remain your exclusive property; we will use them solely to perform the Services and will not disclose them to any third party other than our raw-material suppliers and logistics partners under confidentiality. The Website's design, content, copy, and process documentation are the property of GLOBAL ALCOBEV PRIVATE LIMITED and may not be reproduced without prior written consent.
Both parties shall maintain in strict confidence all non-public information disclosed in connection with the Services, including pricing, formulations, supplier lists, and operating procedures, and shall not disclose such information to any third party without the other party's prior written consent. This obligation survives termination of these Terms.
We warrant that the Services will be performed with reasonable care and skill in accordance with applicable industry standards. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with any Service shall not exceed the amount actually paid by the Customer for that specific Service. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business, or loss of goodwill.
The Customer agrees to indemnify and hold harmless the Company, its directors, officers, employees, and contractors from and against any claim, demand, loss, or liability arising out of (a) the Customer's breach of these Terms, (b) infringement by Customer-supplied artwork, recipes, or brand of any third-party intellectual property right, (c) the Customer's breach of any applicable law or licence requirement, including FSSAI, excise, BIS, or trademark law.
Cancellations, refunds, and returns are governed by our Refund Policy, which forms an integral part of these Terms.
You shall not use the Website or any Service to (a) place an order for any prohibited or restricted item including narcotics, weapons, counterfeit goods, lottery tickets, adult content, or alcohol or tobacco where you do not hold the licences required by Indian law; (b) misrepresent your identity or business; (c) interfere with the Website's security or operation; (d) reverse-engineer or copy any part of the Website or our processes.
We may suspend or terminate your access to the Website or any Service if you breach these Terms, supply false information, fail to make timely payment, or use the Services for any unlawful purpose. Termination will not affect any rights or obligations that have accrued up to the date of termination.
These Terms are governed by the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh. Disputes may, at the parties' option, be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat at Ghaziabad and the proceedings conducted in English.
We may revise these Terms at any time by updating this page. The "Last updated" date at the top will reflect the latest revision. Continued use of the Website after a revision indicates your acceptance of the revised Terms.
For questions about these Terms, please write to support@alcobevservices.com or contact our Grievance Officer (see Grievance Officer).